Frequently Asked Questions
Everything you need to know about your Moschino experience.
How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number. You can also view the status of your shipment by logging into your account and visiting the 'Orders' section.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn, with all tags and security seals intact to be eligible for a full refund.
Do you ship internationally?
Yes, Moschino ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment methods like PayPal, Apple Pay, and Klarna in select regions.
How do I know the products are authentic?
All products sold on our official website are guaranteed to be 100% authentic. Each item includes a Certilogo code that allows you to verify its authenticity online.
How can I find my size?
Moschino uses Italian sizing. We recommend consulting our detailed Size Guide located on each product page to find the best fit based on your measurements.